Time: Half Day

Communicating with Clients: Using Transactional Analysis for Communicating with Clients

Course Description
Content
Delivery
Who's it for?

This course aims to equip professionals with the skills and understanding necessary to move beyond the Drama Triangle and achieve Empowerment in client communication. Participants will learn to recognise and navigate the roles within the Drama Triangle, work from the Adult State within Transactional Analysis, and establish and maintain professional boundaries, ultimately fostering resilience in their professional interactions.

By the end of this session learners will:

  • Understand how to move outside of the Drama Triangle to Empowerment when communicating with clients.
  • Understand how to work from the Adult State within Transactional Analysis when communicating with clients.
  • Understand different types of boundaries.
  • Understand why professional boundaries are necessary
  • Understand organisational and individual responsibilities in maintaining boundaries
  • Understand how to build resilience

Workbook; Powerpoint slides; Information packs; and follow-up resources.

 

Charity sector.

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Course Learning Objectives

Understand how to move outside of the Drama Triangle to Empowerment when communicating with clients.

  • be able to identify the three roles of the Drama Triangle.
  • understand why clients and professionals fulfil the roles of the Drama Triangle and identify specific behaviours, actions and language associated with each role.
  • understand how to move outside of the Drama Triangle to Empowerment when communicating with clients.

Understand how to work from the Adult State within Transactional Analysis when communicating with clients.

  • be able to identify the ego-states in Transactional Analysis.
  • be able to identify specific behaviours, actions, and language with each state.
  • understand and identify specific examples of how to work from the Adult state when communicating with clients.

Understand different types of boundaries.

  • be able to define professional boundaries.
  • be able to define different boundary types and give examples.
  • be able to identify different types of boundaries.

Understand why professional boundaries are necessary

  • know the purpose of professional boundaries.
  • be able to identify when boundaries are being pushed or breached.
  • understand what the consequences might be of boundaries being pushed or breached.
  • understand why people might push or breach boundaries.

Understand organisational and individual responsibilities in maintaining boundaries

  • understand the importance of workplace policies and procedures to maintain boundaries.
  • understand individual responsibilities related to maintaining boundaries.
  • be able to reflect on things that might impact your own ability to maintain a boundary.

Understand how to build resilience.

  • understand what resilience is.
  • understand how to notice the signs our resilience is low.
  • identify ways to build up our resilience.

“Thankyou ICENA”

Thank you again for today’s training. I can’t remember the last time I came out of training so inspired and ready for action. So often training is death by PowerPoint and with nothing to take away other than worry and concern that you aren’t able to do something. This was so far from that. On the train, I planned two staff training sessions and worked out a program for our Year class and an individual in particular. Never done that before after training. Both sessions were fantastic.

– This learner took our train the trainer – Talking to Children about Consent course

“5 star service all round”

This was an incredibly useful training exercise. Very engaging and informative. 

– This learner took our preventing & responding to sexual harassment in the workplace course

“Fantastic service & knowledge”

We really enjoyed the Professional Boundaries and Data Sharing training. It’s enabled our staff team to reflect on working practices and how they can be improved.

– This learner took our professional boundaries training course

Get in touch

Use the form to the right to contact us and we’ll get back to you within two working days.

Please note that we are not a frontline organisation. If you or someone you know needs urgent help following a sexual assault, visit the Rape Crisis website for a list of services that will be able to help you.

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