Course Description
Participants will explore the realities of workplace harassment, learn how to manage complaints with empathy and professionalism, and understand their responsibilities under the Equality Act 2010, Workers Protection Act (2024), and ACAS Code of Practice.
Course Content
- Understanding the Law: Equality Act, Workers Protection Act, ACAS guidance
- Types of Harassment: From subtle behaviours to overt misconduct
- Responding to Complaints: Immediate actions, safeguarding, and support
- Investigation Skills: Interviewing techniques, evidence gathering, impartiality
- Handling Complex Cases: Power dynamics, third-party harassment, criminal overlap
- Reporting and Outcomes: Writing defensible reports, disciplinary decisions
- Post-Investigation Support: Survivor care, culture change, and prevention strategies
What Makes This Training Different?
- Trauma-Informed Approach: Rooted in lived experience and survivor consultation
- Interactive Format: Role plays, group discussions, real-world scenarios
- Safe Space Principles: Confidentiality, respect, and emotional care
- Practical Tools: Templates, checklists, and guidance for real investigations
- Led by Experts: ICENA trainers bring deep expertise in gender-based violence, safeguarding, and organisational change
Delivery
- Online or In-Person
- Participant workbook
- Facilitator-led activities and role plays
- Legal and policy guidance
- Investigation planning templates
- Certificate of completion
- Access to post-training resources
Who's It For?
This course is ideal for:
- Line managers and team leaders
- HR professionals and safeguarding leads
- Investigating officers and grievance handlers
- Anyone responsible for workplace culture and compliance
Learning Objectives
By the end of the session, participants will be able to:
✅ Define sexual harassment and understand its legal implications
✅ Recognise a wide range of inappropriate behaviours across workplace contexts
✅ Respond to disclosures with empathy and professionalism
✅ Conduct structured investigations and manage grievance procedures
✅ Understand when to escalate to formal disciplinary action
✅ Promote a culture of dignity, respect, and psychological safety
✅ Reduce organisational risk and uphold survivor-centred values
